Refund and Cancellation Policy
We believe in clear, fair, and transparent policies for all mobile automotive tire and battery services provided across Ottawa and Gatineau.
CANCELLING A SCHEDULED BOOKING
"Appointments scheduled in advance can be cancelled or rescheduled at no cost up to 2 hours before the agreed service window by calling or messaging 613-700-2091."
You may cancel or reschedule a planned non-emergency appointment (such as a seasonal tire changeover or scheduled battery replacement) at no charge by contacting us via phone or WhatsApp at 613-700-2091 at least 2 hours prior to your scheduled time window.
Direct Cancellation Line
613-700-2091EMERGENCY DISPATCH CALL-OUTS
"Because emergency dispatch sends a fully equipped mobile unit directly to your coordinates immediately upon confirmation, cancellations made after a technician has been dispatched may incur a call-out dispatch charge."
When an immediate emergency roadside call-out is requested, our mobile technician and service van are dispatched right away. If you locate alternative help or wish to cancel after the service van is en route, please notify dispatch immediately. Because costs are incurred the moment our technician departs, a reasonable call-out dispatch charge may apply if cancelled while the vehicle is actively en route.
Immediate Response Notice
Units move upon phone confirmation. Please notify us without delay if situation changes.
REFUND POLICY
"Service fees are rendered upon successful completion of repairs or battery installations. Any discrepancy or warranty concern regarding replacement parts is addressed promptly."
Our mobile technicians inspect and verify all work with you on-site before departure. If a supplied battery or tire part fails to perform as specified due to a verified manufacturer defect, we will promptly replace or service the item in accordance with applicable manufacturer warranties. Labor fees for completed on-site roadside services are non-refundable once the vehicle has been successfully serviced and approved.
On-Site Inspection
You inspect all battery and tire installs before the technician departs.
ACCEPTED PAYMENT METHODS
"We accept Debit and Cash on site upon technician arrival."
All service fees must be paid upon completion of work at your vehicle's location. We accept Canadian debit cards (Interac) via our secure mobile card terminal, as well as cash. All pricing quotes are confirmed via phone or WhatsApp prior to technician dispatch so there are never any hidden costs or surprises.
Interac chip/tap machine and exact cash accepted right at your vehicle.
Questions regarding service dispatch or policies?
Speak with our dispatch desk directly 24/7 for immediate clarifications across Ottawa and Gatineau.